VIP Pet-Parent Concierge & Customer Care Pro

Destination Pet, LLC; Oceanside (CA); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet LLC is seeking a friendly Customer Service Representative for Dog Dayz of CA in Oceanside, CA. You will greet pet parents, answer phones, and guide clients through the facility while promoting services and ensuring safety records are up to date.

This role requires a welcoming demeanor, the ability to multitask, and availability for evenings, weekends, and holidays. Prior customer service experience is preferred, with a passion for pets and people.

Qualifications

• Experience in customer service or retail is preferred.
• Strong communication via phone, in-person, and email.
• Ability to multitask and stay professional under pressure.

Responsibilities

• Greet pet parents and VIPs, providing a welcoming experience.
• Answer phones with a friendly tone and multitask efficiently.
• Show clients around the facility and promote services.
• Maintain up-to-date vaccination records for safety.
• Manage check-ins/check-outs and cash drawer responsibly.
• Handle complaints calmly and professionally.
• Escort pets to and from enclosures with care.
• Keep lobby clean and presentable for first impressions.

Skills

Customer service

Multi-line phones

Communication

Problem solving

Professionalism

Education

High school diploma or equivalent

Job description

Destination Pet LLC is seeking a friendly Customer Service Representative for Dog Dayz of CA in Oceanside, CA. You will greet pet parents, answer phones, and guide clients through the facility while promoting services and ensuring safety records are up to date.

This role requires a welcoming demeanor, the ability to multitask, and availability for evenings, weekends, and holidays. Prior customer service experience is preferred, with a passion for pets and people.