Pet-Parent Concierge & Customer Care Specialist

Destination Pet; San Antonio (TX); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health benefits

401K

Discounted pet insurance

DailyPay access

Résumé du poste

Destination Pet LLC is seeking a Customer Service Representative for Town & Country Veterinary Hospital. The role involves greeting clients, answering phones, guiding tours of the facility, and promoting services to keep tails wagging.

You'll maintain vaccination records for safety, manage check-ins/check-outs, handle cash, and contribute to a clean, welcoming lobby. Availability evenings, weekends, and holidays is required; prior pet-care or retail experience is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication skills across phone, in-person, and email.

Responsabilités

• Welcome pet parents and their VIPs, providing a warm, concierge-like greeting.
• Answer phones and assist clients with scheduling and inquiries.
• Tour new clients through the facility and promote available services.
• Ensure vaccination records are up to date for safety compliance.
• Manage check-ins/check-outs and balance end-of-day cash drawer.

Connaissances

Customer service

Phone skills

Multi-tasking

Communication

Formation

High school diploma or equivalent

Outils

POS system

Description du poste

Destination Pet LLC is seeking a Customer Service Representative for Town & Country Veterinary Hospital. The role involves greeting clients, answering phones, guiding tours of the facility, and promoting services to keep tails wagging.

You'll maintain vaccination records for safety, manage check-ins/check-outs, handle cash, and contribute to a clean, welcoming lobby. Availability evenings, weekends, and holidays is required; prior pet-care or retail experience is a plus.