Pet Care CSR | Caring Front Desk Specialist

Destination Pet, LLC; San Antonio (TX); Hybrid; USD 31,000 - 33,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Employee discounts

Job summary

Destination Pet LLC is seeking a Customer Service Representative at our veterinary hospital to greet clients, schedule appointments, and manage daily administrative tasks with empathy and professionalism.

You will handle calls, emails, payments, and records while supporting veterinarians and staff in delivering excellent patient care. Weekend availability is often needed; prior veterinary or healthcare exposure is a plus.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Proficiency with computers and practice management software.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate with veterinarians and medical staff to support patient care.
• Uphold hospital standards for client confidentiality and service excellence.

Skills

Customer service

Communication

Multitasking

Medical terminology

Tools

Practice management software

Job description

Destination Pet LLC is seeking a Customer Service Representative at our veterinary hospital to greet clients, schedule appointments, and manage daily administrative tasks with empathy and professionalism.

You will handle calls, emails, payments, and records while supporting veterinarians and staff in delivering excellent patient care. Weekend availability is often needed; prior veterinary or healthcare exposure is a plus.