Pet Host: Front Desk & Guest Experience Leader

City Bark; Littleton (CO); Sur place; USD 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Résumé du poste

NVA Pet Resorts in Littleton, CO is seeking a Full-Time Pet Host to run the front desk and ensure pets and their people have a welcoming, caring experience. You will manage bookings, payments, and records while keeping the lobby organized and safe.

The role requires a friendly, detail-oriented approach, weekend/holiday availability, and comfort with phones, scheduling, and computer systems. Passion for dogs/cats is a must.

Qualifications

• Friendly, confident, and professional.
• Detail-oriented and organized.
• Comfortable multitasking in a busy lobby.
• Strong with phones, scheduling, and computer systems.
• Comfortable giving tours, recommending services, selling packages, upselling memberships.
• Calm and solution-focused when handling customer concerns.
• Passionate about dogs and cats.
• Work weekends and holidays.
• Stand, walk, bend, and lift up to 60 lbs.
• Work in a busy, sometimes noisy environment.

Responsabilités

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Manage waitlists during peak seasons.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Help the team as needed, including handling pets and cleaning.

Connaissances

Customer service

Multitasking

Phone etiquette

Scheduling software

Upselling

Team player

Description du poste

NVA Pet Resorts in Littleton, CO is seeking a Full-Time Pet Host to run the front desk and ensure pets and their people have a welcoming, caring experience. You will manage bookings, payments, and records while keeping the lobby organized and safe.

The role requires a friendly, detail-oriented approach, weekend/holiday availability, and comfort with phones, scheduling, and computer systems. Passion for dogs/cats is a must.