Pet Host: Luxury Resort Front Desk (Part-Time)

No Leash Needed; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

NVA Pet Resorts, part of National Veterinary Associates, is seeking a Part-Time Customer Service Representative (Pet Host) in Madison, WI. You will greet clients and their pets, manage the front desk, and help create exceptional experiences for pet parents.

This role requires friendly, organized individuals who can multitask in a busy lobby, handle phones and scheduling, balance transactions, and promote memberships and services as needed.

Qualifications

• Friendly, confident, and professional demeanor.
• Detail-oriented and organized.
• Able to multitask in a busy lobby.
• Strong with phones, scheduling, and computer systems.
• Capable of tours, recommendations, and upselling memberships.
• Calm and solution-focused with customer concerns.
• Passionate about dogs and cats.

Responsibilities

• Greeting clients, pets, and vendors warmly.
• Managing check-ins and check-outs.
• Booking boarding, daycare, grooming, and training reservations.
• Answering phones, emails, and voicemails promptly.
• Processing payments and balancing transactions.
• Obtaining and verifying vaccination records.
• Managing waitlists during peak seasons.
• Recommending services and activity packages that meet client needs.
• Communicating pet updates and concerns to leadership.
• Keeping lobby and front areas clean and safe.
• Helping the team with pet handling and cleaning when needed.

Skills

Front desk customer service

Multitasking

Phone handling

Scheduling

Upselling services

Customer issue resolution

Passion for pets

Job description

NVA Pet Resorts, part of National Veterinary Associates, is seeking a Part-Time Customer Service Representative (Pet Host) in Madison, WI. You will greet clients and their pets, manage the front desk, and help create exceptional experiences for pet parents.

This role requires friendly, organized individuals who can multitask in a busy lobby, handle phones and scheduling, balance transactions, and promote memberships and services as needed.