Part-Time Pet Resort Front Desk & Guest Experience Host

Workstream; Atlanta (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

NVA Pet Resorts is seeking a friendly Pet Host to be the welcoming face at our luxury pet resort. You will run the front desk, manage check-ins/outs, bookings for boarding, daycare, grooming, and training, and handle phones, emails, and payments with care.

You’ll verify vaccination records, recommend services, and keep staff informed of pet updates. This role requires weekend and holiday availability and comfort with dogs and cats in a fast-paced environment.

Qualifications

• Friendly, confident, and professional.
• Detail-oriented and organized.
• Comfortable multitasking in a busy lobby.
• Strong with phones, scheduling, and computer systems.
• Comfortable giving tours, recommending services, selling packages, upselling services and memberships.
• Calm and solution-focused when handling customer concerns.
• Passionate about dogs and cats.

Responsibilities

• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe
• Jump in to help the team when needed — handling pets, cleaning up, staying flexible

Skills

Customer service

Scheduling

Upselling

Multitasking

Detail-oriented

Communication

Job description

NVA Pet Resorts is seeking a friendly Pet Host to be the welcoming face at our luxury pet resort. You will run the front desk, manage check-ins/outs, bookings for boarding, daycare, grooming, and training, and handle phones, emails, and payments with care.

You’ll verify vaccination records, recommend services, and keep staff informed of pet updates. This role requires weekend and holiday availability and comfort with dogs and cats in a fast-paced environment.