Pet Host: Front Desk & Guest Care (Part-Time)

City Bark; Austin (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

NVA Pet Resorts in Austin, TX is seeking a Part-Time Customer Service Representative (Pet Host) to be the welcoming face of our luxury pet resort. The role focuses on front desk duties, bookings, and creating exceptional experiences for pet parents and their pets.

You will handle check-ins, scheduling, and guest communications while promoting services and memberships in a fast-paced environment.

Qualifications

• Friendly, confident and professional demeanor.
• Detail-oriented and organized with strong communication.
• Comfortable multitasking in a busy front desk environment.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Verify vaccination records and manage waitlists.
• Recommend services and upsell memberships.
• Update leadership on pet needs and status.
• Keep lobby clean and safe.

Skills

Phone systems

Scheduling

Computer systems

Multitasking

Detail oriented

Tools

POS system

Job description

NVA Pet Resorts in Austin, TX is seeking a Part-Time Customer Service Representative (Pet Host) to be the welcoming face of our luxury pet resort. The role focuses on front desk duties, bookings, and creating exceptional experiences for pet parents and their pets.

You will handle check-ins, scheduling, and guest communications while promoting services and memberships in a fast-paced environment.