Pet Resort Front Desk & Guest Experience Lead

City Bark; Henderson (NV); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Résumé du poste

NVA Pet Resorts is seeking a Full-Time Customer Service Representative (Pet Host) to greet pet parents and their furry family members, manage the front desk, and coordinate bookings. You will ensure a welcoming, efficient lobby experience and support the team in a fast-paced environment.

The role emphasizes friendly, professional service, attention to detail, and the ability to upsell services and memberships while maintaining a safe, clean space for pets and clients.

Qualifications

• Front-desk customer service experience.
• Ability to multitask in a busy lobby.
• Experience with scheduling and reservations.
• Comfort with upselling services and memberships.
• Excellent communication and organizational skills.

Responsabilités

• Greet clients and pets and manage front desk.
• Handle check-ins and check-outs and reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.

Connaissances

Customer service

Multitasking

Scheduling software

Phone etiquette

Upselling services

Outils

POS system

Booking software

Description du poste

NVA Pet Resorts is seeking a Full-Time Customer Service Representative (Pet Host) to greet pet parents and their furry family members, manage the front desk, and coordinate bookings. You will ensure a welcoming, efficient lobby experience and support the team in a fast-paced environment.

The role emphasizes friendly, professional service, attention to detail, and the ability to upsell services and memberships while maintaining a safe, clean space for pets and clients.