Pet Resort Front Desk Host — Part-Time, Weekend Availability

Camp K9 Pet Resort & Day Camp; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Job summary

NVA Pet Resorts is hiring a Part-Time Customer Service Representative (Pet Host) to be the welcoming face of our luxury pet resort. You will manage the front desk, greet clients and pets, and coordinate boarding, daycare, grooming, and training bookings.

The role requires excellent people skills, reliability, and the ability to handle busy, sometimes noisy environments. Weekend and holiday shifts are required to support pet families.

Qualifications

• Friendly, confident, and professional demeanor.
• Detail-oriented and organized with strong time management.
• Comfortable multitasking in a fast-paced lobby and handling phones.

Responsibilities

• Greet clients, pets, and vendors warmly at the front desk.
• Manage check-ins/check-outs and schedule services (boarding, daycare, grooming, training).
• Answer phones, emails, and voicemails promptly and accurately.
• Process payments and balance transactions; verify vaccination records.
• Recommend services and activity packages based on client needs.
• Communicate pet updates to leadership and keep lobby clean and safe.
• Assist team as needed, including handling pets and light cleaning.

Skills

Friendly

Professional

Customer service

Multitasking

Phone systems

Tools

Scheduling software

POS system

Job description

NVA Pet Resorts is hiring a Part-Time Customer Service Representative (Pet Host) to be the welcoming face of our luxury pet resort. You will manage the front desk, greet clients and pets, and coordinate boarding, daycare, grooming, and training bookings.

The role requires excellent people skills, reliability, and the ability to handle busy, sometimes noisy environments. Weekend and holiday shifts are required to support pet families.