Pet Host: Front Desk & Guest Experience

City Bark; Parker (CO); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Résumé du poste

NVA Pet Resorts in Parker, CO is seeking a Full-Time Customer Service Representative (Pet Host) to greet clients and ensure a welcoming atmosphere for pets and their families. The role covers front desk operations, scheduling, reservations, payments, and maintaining a clean, safe lobby.

You will interact with pet parents, answer inquiries, upsell services, and support the team in a fast-paced environment. We value friendly, organized individuals who love dogs and cats and can work weekends,

Qualifications

• Experience in customer service in a fast-paced environment.
• Ability to multitask and stay organized.
• Comfort with phones, scheduling, and computers.
• Willingness to upsell services and memberships.
• Patient and loving toward pets.

Responsabilités

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Manage waitlists during peak times.
• Recommend services and activity packages.
• Communicate pet updates to leadership.
• Keep lobby clean and safe.
• Assist team with occasional pet handling and cleaning as needed.

Connaissances

Customer service

Multi-tasking

Phone handling

Scheduling tools

Upselling / memberships

Detail-oriented

Outils

Booking software

POS systems

Description du poste

NVA Pet Resorts in Parker, CO is seeking a Full-Time Customer Service Representative (Pet Host) to greet clients and ensure a welcoming atmosphere for pets and their families. The role covers front desk operations, scheduling, reservations, payments, and maintaining a clean, safe lobby.

You will interact with pet parents, answer inquiries, upsell services, and support the team in a fast-paced environment. We value friendly, organized individuals who love dogs and cats and can work weekends,