Pet Host: Front Desk & Reservations (Part-Time)

Workstream; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health, Dental & Vision

Insurance

Paid Training

Employee Pet Care Discounts

Tips

Career growth opportunities within NVA

Job summary

NVA Pet Resorts in Charlotte, NC is seeking a Part-Time Customer Service Representative (Pet Host) to greet guests, manage the front desk, and ensure a welcoming experience for pets and their families.

You will handle check-ins/outs, reservations, payments, and vaccination records, with weekend/holiday availability and a friendly, multitasking approach in a busy lobby. This role offers opportunities for career growth within NVA and benefits including health coverage and employee discounts.

Qualifications

• Weekend and holiday availability required.
• Able to stand, walk, bend and lift up to 60 lbs.
• Comfortable handling dogs of all sizes.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Manage waitlists during peak seasons.
• Recommending services and activity packages that meet client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.

Skills

Friendly

Professional

Detail-oriented

Organized

Multitasking

Phone skills

Scheduling

Computer systems

Job description

NVA Pet Resorts in Charlotte, NC is seeking a Part-Time Customer Service Representative (Pet Host) to greet guests, manage the front desk, and ensure a welcoming experience for pets and their families.

You will handle check-ins/outs, reservations, payments, and vaccination records, with weekend/holiday availability and a friendly, multitasking approach in a busy lobby. This role offers opportunities for career growth within NVA and benefits including health coverage and employee discounts.