Pet Hospital Front Desk Pro — Client Services

Los Gatos Dog & Cat Hospital; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

Los Gatos Dog & Cat Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital, delivering compassionate customer service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, and supporting clients with essential information about our services.

You will process payments, provide information about our services, and collaborate with a team to maintain an organized, friendly environment for pets and their

Qualifications

• 2+ years in customer service, reception, or client-facing roles (front-desk preferred).
• Experience in veterinary receptionist or healthcare front-desk is preferred.
• Strong verbal and written communication, organization, and calendar management.

Responsibilities

• Greet clients and be the welcoming face of the hospital.
• Manage appointments and daily patient flow; handle multi-line phones and in-person interactions.
• Process transactions and assist clients with information about services.
• Collaborate with the team to deliver exceptional client experiences.

Skills

Client-facing service

Phone handling

Scheduling

Team collaboration

Communication

Organization

Payment processing

Job description

Los Gatos Dog & Cat Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital, delivering compassionate customer service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, and supporting clients with essential information about our services.

You will process payments, provide information about our services, and collaborate with a team to maintain an organized, friendly environment for pets and their