Pet Hospital Client Care Specialist

The Whole Pet Vet Hospital & Wellness Center; Los Gatos (CA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability

401k with company match

Paid time off

Job summary

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support daily patient flow. You will handle multi-line phones, in-person interactions, and process payments with a compassionate, detail-oriented approach.

Ideal candidates thrive in a fast-paced, team-focused environment, with 2+ years of customer service experience and a willingness to earn Fear Free

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Fear Free Certification or willingness to become certified.
• Proficiency in managing a multi-phone line system and assisting in-person clients.

Responsibilities

• Serve as the welcoming face of the hospital and create exceptional client experiences.
• Manage appointments and daily patient flow, handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.
• Collaborate with team to maintain a calm, organized, and compassionate environment.

Skills

Multiline phone handling

Excellent communication

Organizational skills

Team collaboration

Empathy and compassion

Job description

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support daily patient flow. You will handle multi-line phones, in-person interactions, and process payments with a compassionate, detail-oriented approach.

Ideal candidates thrive in a fast-paced, team-focused environment, with 2+ years of customer service experience and a willingness to earn Fear Free