Vet Front Desk & Client Care Specialist

Western-Veterinary-Partners-1; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

Employee Assistance Program

401k with company match

Paid time off

Job summary

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process transactions, and provide compassionate service in a fast-paced, team-oriented environment.

Ideal candidates are friendly, detail-oriented, highly organized, and committed to Fear Free handling and excellent client experiences.

Qualifications

• Minimum 2+ years in a customer-facing role, preferably in veterinary front desk or healthcare settings.
• Must be able to manage a multi-line phone system and assist in-person clients.
• Proficiency in handling transactions and coordinating calendars with a compassionate service mindset.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow to ensure smooth operations.
• Handle multi-line phone system and in-person client interactions.

Skills

Customer service experience

Front desk experience

Fear Free Certification

Phone handling

Payment processing

Team orientation

Communication skills

Job description

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process transactions, and provide compassionate service in a fast-paced, team-oriented environment.

Ideal candidates are friendly, detail-oriented, highly organized, and committed to Fear Free handling and excellent client experiences.