Pet Hospital Concierge & Guest Experience Lead

Petco; Wesley Chapel (FL); Vor Ort; USD 21.000 - 34.000; Vollzeit

Zusammenfassung

Petco is seeking a Concierge for its Vetco Total Care hospital in Florida. The role focuses on delivering exceptional customer care, greeting clients, managing appointments, and supporting the veterinary team to ensure smooth daily operations.

Ideal candidates will have a high school diploma, at least 1 year of veterinary or customer-facing experience, and excellent communication. This on-site position emphasizes compassion, teamwork, and adaptability in a fast-paced environment.

Qualifikationen

• High school diploma required.
• At least 1 year in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under stress.

Aufgaben

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and patients by name; manage wait times.
• Assist in training new staff as needed.
• Keep waiting area clean and stocked; disinfect as required.
• Confirm appointments via client’s preferred method (phone, email, text).
• Provide backup support to technical staff when needed.

Kenntnisse

Customer service

Communication skills

Multitasking

Team player

Ausbildung

High school diploma

1 year veterinary practice or customer-facing experience

Jobbeschreibung

Petco is seeking a Concierge for its Vetco Total Care hospital in Florida. The role focuses on delivering exceptional customer care, greeting clients, managing appointments, and supporting the veterinary team to ensure smooth daily operations.

Ideal candidates will have a high school diploma, at least 1 year of veterinary or customer-facing experience, and excellent communication. This on-site position emphasizes compassion, teamwork, and adaptability in a fast-paced environment.