Pet Hospital Client Services Lead

Banfield Pet Hospital; Renton (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program (Full-Time

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to guide clients and pets through the hospital and support the veterinary team with exceptional service. You will assist with documentation, invoicing, scheduling, and education on wellness plans in a busy, welcoming environment.

Join Banfield to promote proactive pet health, manage front-line operations, and ensure accurate records and timely appointments while delivering friendly, informative service to clients and their families.

Qualifications

• Leadership and customer focus competency in a fast-paced clinical environment.
• Strong communication and problem-solving abilities applied to client and team interactions.
• Ability to organize, prioritize, and manage multiple tasks with high attention to detail.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity and client care.
• Educate clients about Optimum Wellness Plans and hospital services.
• Assist with documentation, pet history entry, invoicing, and scheduling of appointments.
• Dispense medications and retail products per veterinarian instructions; support billing and financial procedures.
• Maintain welcoming, professional service and support continuous operations.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to guide clients and pets through the hospital and support the veterinary team with exceptional service. You will assist with documentation, invoicing, scheduling, and education on wellness plans in a busy, welcoming environment.

Join Banfield to promote proactive pet health, manage front-line operations, and ensure accurate records and timely appointments while delivering friendly, informative service to clients and their families.