Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Bowie (MD); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) Plan

Paid Time Off

Dental Insurance

Vision Insurance

Pet Care Discounts

Descripción de la vacante

Banfield Pet Hospital seeks a Customer Service–driven Client Service Coordinator to guide clients and their pets through the hospital experience. You will promote services, educate owners on wellness plans, and ensure smooth operational flow while maintaining a welcoming atmosphere.

Responsibilities include capturing pet histories, processing invoices, scheduling visits, and supporting the veterinary team to maximize client satisfaction and clinic productivity.

Formación

• One year related experience with customer service.
• High School Diploma or equivalent preferred.
• Must be at least 18 years old for radiography duties.

Responsabilidades

• Drive the flow of clients and pets through the hospital.
• Promote hospital services to recruit and retain clients.
• Educate clients about wellness plans and pet health needs.
• Enter pet information and history in the computer system.
• Schedule appointments and handle invoices and payments.
• Maintain accurate balances and opening/closing procedures.
• Provide professional and welcoming service at all times.

Conocimientos

Customer service

Communication

Teamwork

Educación

High School Diploma or equivalent

Descripción del empleo

Banfield Pet Hospital seeks a Customer Service–driven Client Service Coordinator to guide clients and their pets through the hospital experience. You will promote services, educate owners on wellness plans, and ensure smooth operational flow while maintaining a welcoming atmosphere.

Responsibilities include capturing pet histories, processing invoices, scheduling visits, and supporting the veterinary team to maximize client satisfaction and clinic productivity.