Pet Hospital Client Services Coordinator

Banfield Pet Hospital; Tracy (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. The role emphasizes promoting wellness plans, managing client interactions, and maintaining accurate records.

The successful candidate will demonstrate leadership, top-notch communication, and a commitment to quality care in a fast-paced hospital environment.

Qualifications

• Ability to multi-task and coordinate multiple tasks in a fast-paced environment.
• Fluent English communication, strong written and verbal skills.
• Organizational excellence and methodical, orderly work style.
• Problem solving with practical solutions for client needs.
• Strong client service orientation and professional interactions with clients.

Responsibilities

• Live and exemplify the Five Principles of Mars within self and team.
• Actively recruit new clients by promoting hospital services and route flow of clients and pets to maximize productivity.
• Maximize pets seen by ensuring an efficient hospital workflow and wellness plan support.
• Provide professional, efficient service; welcome clients and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventive care and hospital services.
• Assist incoming clients with documentation and pet histories; ensure prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling future visits.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. The role emphasizes promoting wellness plans, managing client interactions, and maintaining accurate records.

The successful candidate will demonstrate leadership, top-notch communication, and a commitment to quality care in a fast-paced hospital environment.