Pet Hospital Client Experience Lead — Weekends & Evenings

Medical Management International Puerto Rico, LLC; San Juan (PR); On-site; USD 2,066,000 - 2,575,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan with Company Match

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to support the flow of clients and pets, ensure clear communication, and coordinate care in a welcoming environment. The role emphasizes delivering superb service and promoting hospital offerings.

You will educate clients on preventive care options, assist with post-visit instructions, and handle opening/closing procedures. This position requires weekend/evening availability and comfort in a busy clinic setting.

Qualifications

• Excellent client service skills and professional communication
• Ability to educate clients on hospital services and preventive care
• Accurate documentation and adherence to opening/closing procedures
• Willingness to work weekends and evening shifts

Responsibilities

• Provide exceptional service to every client and help retain clients
• Educate clients about hospital services such as Optimum Wellness Plans
• Assist clients with prompt service, complete required documents, and provide post-visit instructions
• Follow opening and closing procedures, including balancing cash drawer

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to support the flow of clients and pets, ensure clear communication, and coordinate care in a welcoming environment. The role emphasizes delivering superb service and promoting hospital offerings.

You will educate clients on preventive care options, assist with post-visit instructions, and handle opening/closing procedures. This position requires weekend/evening availability and comfort in a busy clinic setting.