Pet Hospital Client Experience Coordinator - Flexible Hours

BluePearl Pet Hospital; Des Moines (IA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Flexible schedules

Professional development

Zusammenfassung

BluePearl Specialty + Emergency Pet Hospital in Des Moines is seeking a Client Service Coordinator to greet clients, manage appointments, and coordinate with the veterinary team to ensure compassionate service. You will handle inquiries with clarity and provide support to families during stressful situations.

Ideal candidates are customer-service oriented, communicate effectively, and can navigate emotionally charged interactions while keeping the hospital operations running smoothly.

Qualifikationen

• Experience in client-facing roles and ability to remain calm under pressure.
• Strong listening and communication skills with clients and team members.
• Ability to assess client needs and coordinate with hospital staff.

Aufgaben

• Greet clients warmly and confirm appointment details.
• Communicate clearly over phone and in person to explain processes.
• Coordinate with veterinary staff to ensure smooth patient flow.
• Provide emotional support and resources to grieving clients when needed.

Kenntnisse

Customer service

Communication

Empathy

Jobbeschreibung

BluePearl Specialty + Emergency Pet Hospital in Des Moines is seeking a Client Service Coordinator to greet clients, manage appointments, and coordinate with the veterinary team to ensure compassionate service. You will handle inquiries with clarity and provide support to families during stressful situations.

Ideal candidates are customer-service oriented, communicate effectively, and can navigate emotionally charged interactions while keeping the hospital operations running smoothly.