Pet Hospital Front Desk & Client Care Specialist

BluePearl Pet Hospital; Mount Pleasant (SC); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Floating holidays

Disability insurance

Pet insurance discount

Employee discounts

Job summary

BluePearl Pet Hospital in Mount Pleasant, SC is seeking an extraordinary Client Service Coordinator to be the first point of contact for clients and their pets. You will greet visitors, speak clearly, triage arrivals, and confirm appointments, ensuring compassionate, accurate communication throughout the visit.

The role requires a calm, empathetic listener who can manage emotional situations while guiding clients to the right team members and resources.

Qualifications

• Strong customer service and communication skills.
• Ability to listen actively and respond clearly.
• Compassionate demeanor with clients in emotional situations.

Responsibilities

• Greet clients warmly and acknowledge them at entry.
• Speak clearly and calmly in person and on the phone.
• Assess client and pet needs upon arrival and triage emergencies.
• Confirm appointments and prep clients for visits.
• Provide emotional support and resources to grieving clients.
• Serve as liaison between clients and service teams.

Skills

Customer service

Communication

Empathy

Calm under pressure

Job description

BluePearl Pet Hospital in Mount Pleasant, SC is seeking an extraordinary Client Service Coordinator to be the first point of contact for clients and their pets. You will greet visitors, speak clearly, triage arrivals, and confirm appointments, ensuring compassionate, accurate communication throughout the visit.

The role requires a calm, empathetic listener who can manage emotional situations while guiding clients to the right team members and resources.