Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Tampa (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Company-Paid Life Insurance

Disability benefits

FSA

HSA

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on prevention, wellness plans, and hospital services while handling check-in/check-out tasks and basic administrative duties.

The role requires strong communication, multi-tasking, and a customer-service mindset, with weekend/evening hours possible and a focus on a positive client experience.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on prevention, wellness plans, and hospital services while handling check-in/check-out tasks and basic administrative duties.

The role requires strong communication, multi-tasking, and a customer-service mindset, with weekend/evening hours possible and a focus on a positive client experience.