Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Newton (MA); Sur place; USD 24 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) Plan

Paid Time Off

Wellbeing Resources

Flexible Spending Accounts

Résumé du poste

Banfield Pet Hospital – Newton, MA is seeking a Customer Service Coordinator to manage client flow and support the veterinary team in a friendly, efficient manner. You will educate clients on wellness plans and services, assist with admissions and billing, and help keep the hospital welcoming for pets and families.

The role emphasizes excellent client service, ability to handle documentation and scheduling, and a commitment to encouraging visits and referrals.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsabilités

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Connaissances

Customer service

Communication

Multitasking

Formation

High School Diploma or equivalent

Description du poste

Banfield Pet Hospital – Newton, MA is seeking a Customer Service Coordinator to manage client flow and support the veterinary team in a friendly, efficient manner. You will educate clients on wellness plans and services, assist with admissions and billing, and help keep the hospital welcoming for pets and families.

The role emphasizes excellent client service, ability to handle documentation and scheduling, and a commitment to encouraging visits and referrals.