Client Service & Pet Care Coordinator

Banfield Pet Hospital; Newton Upper Falls (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth plans

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in Newton, MA to drive the flow of clients and pets, ensuring a welcoming and efficient environment. You will support the veterinary team by promoting services, educating clients on wellness plans, and delivering accurate documentation and invoicing with a focus on outstanding customer care.

Ideal candidates excel in communication, multitasking, and problem solving, with a friendly demeanor and a commitment to high-quality client

Qualifications

• Fluent English communication and writing for client interaction.
• Ability to manage multiple tasks and prioritize in a fast-paced hospital setting.
• Strong interpersonal skills to engage clients and educate on services.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient, and exceptional client service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist clients with documentation, pet information, and scheduling future appointments.
• Handle transactions, invoices, and scheduling while maintaining accurate records.

Skills

Multi-tasking

Communication

Organizational

Problem solving

Client service

Intellectual ability

Math skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in Newton, MA to drive the flow of clients and pets, ensuring a welcoming and efficient environment. You will support the veterinary team by promoting services, educating clients on wellness plans, and delivering accurate documentation and invoicing with a focus on outstanding customer care.

Ideal candidates excel in communication, multitasking, and problem solving, with a friendly demeanor and a commitment to high-quality client