Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Maple Grove (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth plans

Student debt relief program

Paid time off and holidays

Mental health resources

Disability insurance

FSA/HSA benefits

Wellness and wellbeing programs

Three free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital in Maple Grove, MN seeks a Client Service Coordinator to guide the flow of clients and pets, promote wellness plans, and support a high‑performing veterinary team. You will welcome clients, collect information, schedule appointments, and ensure accurate records while delivering friendly, professional service.

The ideal candidate has strong English communication, customer service experience, and the ability to multi‑task in a busy clinic.

Qualifications

• High school diploma or equivalent required or preferred.
• 1 year related experience in customer service preferred.
• Medical background in veterinary/healthcare is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead client flow and maximize hospital productivity.
• Provide exceptional client service and educate clients on pet health and wellness plans.
• Assist with completing documentation, scheduling, and invoicing.
• Maintain accurate records and handle opening/closing procedures.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multitasking

Written & Verbal Communication

Organizational Ability

Problem Solving

Mathematical Ability

Computer Skills

Education

High School Diploma or equivalent

18+ years old

1 year related experience

Medical background preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

Banfield Pet Hospital in Maple Grove, MN seeks a Client Service Coordinator to guide the flow of clients and pets, promote wellness plans, and support a high‑performing veterinary team. You will welcome clients, collect information, schedule appointments, and ensure accurate records while delivering friendly, professional service.

The ideal candidate has strong English communication, customer service experience, and the ability to multi‑task in a busy clinic.