Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Fort Worth (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) and retirement plans

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and patient flow, promote hospital services, and support the veterinary team for efficient, patient-centered care. You will welcome clients and pets, educate them about wellness plans, handle intake and invoicing, and help scheduling while delivering friendly, professional service in a busy hospital environment.

Strong English communication and attention to detail are essential to ensure accurate records and smooth

Qualifications

• Fluent English written and spoken
• Strong communication and interpersonal skills
• Ability to handle multiple tasks in a busy environment

Responsibilities

• Greet and assist clients and pets, guiding them through the hospital flow
• Educate clients about Optimum Wellness Plans and hospital services
• Process intake, documentation, invoices, and scheduling while ensuring accuracy and courtesy

Skills

Client service

Multitasking

Communication

Time management

Teamwork

English fluency

Problem solving

Prioritization

Customer focus

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and patient flow, promote hospital services, and support the veterinary team for efficient, patient-centered care. You will welcome clients and pets, educate them about wellness plans, handle intake and invoicing, and help scheduling while delivering friendly, professional service in a busy hospital environment.

Strong English communication and attention to detail are essential to ensure accurate records and smooth