Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Ellicott City (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Banfield Pet Hospital in Maryland is seeking a Client Service Coordinator to efficiently guide clients and pets through the hospital, ensuring friendly, high-quality care and productive operations. You will promote wellness plans and assist with treatments and scheduling while delivering outstanding client service.

The role emphasizes teamwork, strong communication, and the ability to multi-task in a fast-paced setting. Banfield offers comprehensive benefits and growth opportunities.

Qualifications

• Fluent English communication and professional client service orientation.
• Ability to multi-task in a busy veterinary hospital environment.
• Strong interpersonal and teamwork skills.

Responsibilities

• Drive the flow of clients and pets through the hospital for efficient service.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist with documentation, check-in/out, and scheduling of appointments.
• Process prescriptions, retail items, and invoices accurately.
• Maintain opening/closing procedures and financial balances.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Maryland is seeking a Client Service Coordinator to efficiently guide clients and pets through the hospital, ensuring friendly, high-quality care and productive operations. You will promote wellness plans and assist with treatments and scheduling while delivering outstanding client service.

The role emphasizes teamwork, strong communication, and the ability to multi-task in a fast-paced setting. Banfield offers comprehensive benefits and growth opportunities.