Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Cypress (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Wellbeing Resources

Job summary

Banfield Pet Hospital in Cypress, Texas is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing veterinary team productivity and delivering welcoming, efficient service. The role emphasizes educating clients about wellness plans, handling documentation, and scheduling while ensuring accurate records and smooth operations.

The CSC collaborates with associates to promote services, maintain a positive client experience, and support the

Qualifications

• Leadership and customer-focused approach are essential.
• Strong communication and client service skills required.
• Ability to multi-task and manage time effectively.

Responsibilities

• Direct the flow of clients and pets to maximize efficiency.
• Promote hospital services and educate clients on wellness plans.
• Provide exceptional service and ensure clients and pets are comfortable.
• Assist with invoicing, dispensing items, and scheduling appointments.
• Maintain accurate records and manage opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Cypress, Texas is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing veterinary team productivity and delivering welcoming, efficient service. The role emphasizes educating clients about wellness plans, handling documentation, and scheduling while ensuring accurate records and smooth operations.

The CSC collaborates with associates to promote services, maintain a positive client experience, and support the