Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Irving (TX); On-site; USD 44,083,000 - 56,482,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Roth retirement plans

Student Debt Relief Program (for Full‑

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Backup Care & Family Support

Fertility and Family Building Support

Wellness programs

Exclusive discounts

Job summary

Banfield Pet Hospital in Irving, TX is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize the veterinary team's productivity, and ensure outstanding client communication in a friendly, efficient hospital environment.

The CSC will educate clients about Optimum Wellness Plans and preventive care, assist with documentation and scheduling, and support front-desk and clinical teams to promote wellness and high-quality service.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other Job Duties As Assigned.

Job description

Banfield Pet Hospital in Irving, TX is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize the veterinary team's productivity, and ensure outstanding client communication in a friendly, efficient hospital environment.

The CSC will educate clients about Optimum Wellness Plans and preventive care, assist with documentation and scheduling, and support front-desk and clinical teams to promote wellness and high-quality service.