Pet Hospital Client Experience Coordinator

MARS Veterinary; Ankeny (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans (401(k) and Roth)

Student Debt Relief Program

Paid Time Off

Job summary

Banfield Pet Hospital in Ankeny is seeking a Client Service Coordinator to drive the flow of clients and pets, while supporting the veterinary team and promoting wellness plans. You will welcome clients, educate them about pet health, and ensure a smooth, efficient visit.

The role requires strong customer service skills, ability to work weekends/evenings, and comfort around animals. A high school diploma is preferred, with related medical experience valued.

Qualifications

• High school diploma or equivalent required; radiography experience is noted for a subset of duties.
• One year related experience preferred with customer service experience.
• Medical background or related training is a plus for understanding veterinary terminology.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide professional, efficient service and educate clients about pet health and services.
• Assist clients with documentation, pet records, and scheduling while ensuring prompt service.
• Maintain accurate financial balances and follow opening/closing procedures.
• Support veterinary staff to promote wellness plans and preventative care.
• Handle administrative tasks as needed and assist with other duties.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Medical background or related training (preferred)

Job description

Banfield Pet Hospital in Ankeny is seeking a Client Service Coordinator to drive the flow of clients and pets, while supporting the veterinary team and promoting wellness plans. You will welcome clients, educate them about pet health, and ensure a smooth, efficient visit.

The role requires strong customer service skills, ability to work weekends/evenings, and comfort around animals. A high school diploma is preferred, with related medical experience valued.