Pet Hospital Client Concierge

Banfield Pet Hospital; Olympia (WA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Associate Life Insurance

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Continuing Education Allowance

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, coordinate care, and support the veterinary team. You will greet clients, schedule appointments, enter pet information, and handle transactions while delivering friendly, efficient service in a busy hospital environment.

Responsibilities include promoting wellness plans, educating clients about services, and ensuring accurate records and positive customer experiences.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience required; customer service experience preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to hazards.

Responsibilities

• Drive client and pet flow through the hospital while maintaining high service levels.
• Assist with documentation, enter pet information and history in the computer, and manage invoices and payments.
• Promote Optimum Wellness Plans and educate clients about services and preventive care.
• Support the veterinary team by coordinating appointments and facilitating smooth daily operations.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, coordinate care, and support the veterinary team. You will greet clients, schedule appointments, enter pet information, and handle transactions while delivering friendly, efficient service in a busy hospital environment.

Responsibilities include promoting wellness plans, educating clients about services, and ensuring accurate records and positive customer experiences.