Pet Hospital Client Concierge

Banfield Pet Hospital; Princeton (NJ); On-site; USD 48,511,000 - 61,929,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Retirement Plans

Student Debt Relief Program for Full‑/

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance (company-paid)

Disability Coverage

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support veterinary teams, and promote wellness plans. You will deliver friendly, efficient service, educate clients on pet health, and manage front-desk operations and scheduling.

Excellent communication and multi-tasking are essential. The role requires strong client service skills, ability to work weekends/evenings, and adherence to hospital policies.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support veterinary teams, and promote wellness plans. You will deliver friendly, efficient service, educate clients on pet health, and manage front-desk operations and scheduling.

Excellent communication and multi-tasking are essential. The role requires strong client service skills, ability to work weekends/evenings, and adherence to hospital policies.