Pet Health Client Care Coordinator

MARS Veterinary; Kildeer (IL); In loco; USD 24.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Paid Time Off

Continuing Education Allowance

Descrizione del lavoro

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow through the hospital, ensuring smooth operations and high-quality care. You will coordinate front-desk activities, assist with documentation, and support the veterinary team to maximize productivity and client satisfaction.

The role emphasizes friendly service, accurate record-keeping, and clear communication to educate clients on wellness plans and preventive care.

Competenze

• High School Diploma or equivalent preferred.
• 1 year of related customer service experience preferred.
• Strong communication and organizational skills required.

Mansioni

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times and educate clients on pet health and wellness.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients by completing documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, invoices, and scheduling future appointments; dispense prescriptions as directed.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Conoscenze

Customer Focus

Communication Skills

Multi-tasking

Problem Solving

Organizational Skills

Teamwork

Attention to Detail

Formazione

High School Diploma or equivalent

1 year of related customer service experience

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Descrizione del lavoro

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage client and pet flow through the hospital, ensuring smooth operations and high-quality care. You will coordinate front-desk activities, assist with documentation, and support the veterinary team to maximize productivity and client satisfaction.

The role emphasizes friendly service, accurate record-keeping, and clear communication to educate clients on wellness plans and preventive care.