Pet Front Desk Specialist — Client Care & Scheduling

COVE Animal Health; Harmonville (PA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Supportive culture with social events

Competitive paid time off

401(k) plan with strong employer match

Job summary

Hickory Pet Inn in Pennsylvania is seeking a dedicated Client Service Representative to join their team. This full-time position offers the chance to connect with clients and their pets, providing exceptional service from check-in to check-out. Ideal candidates will have customer service experience in veterinary or related fields and be able to multitask effectively in a high-energy environment.

Employees can expect a supportive culture, competitive paid time off, and a robust 401(k) plan with employer matching.

Qualifications

• Experience in customer service (veterinary, medical, pet care, or hospitality preferred).
• Comfortable multitasking in a busy, high-energy environment.
• Skilled in communication and conflict resolution.

Responsibilities

• Welcome clients and patients warmly, providing a positive first impression.
• Answer phones, respond to emails, and schedule appointments efficiently.
• Assist with check‑ins and check‑outs.

Skills

Customer service experience

Multitasking

Communication skills

Conflict resolution

Compassionate and empathetic

Job description

Hickory Pet Inn in Pennsylvania is seeking a dedicated Client Service Representative to join their team. This full-time position offers the chance to connect with clients and their pets, providing exceptional service from check-in to check-out. Ideal candidates will have customer service experience in veterinary or related fields and be able to multitask effectively in a high-energy environment.

Employees can expect a supportive culture, competitive paid time off, and a robust 401(k) plan with employer matching.