Client Service Representative

COVE Animal Health; Harmonville (PA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Supportive culture with social events

Competitive paid time off

401(k) plan with strong employer match

Job summary

Hickory Pet Inn in Pennsylvania is seeking a dedicated Client Service Representative to join their team. This full-time position offers the chance to connect with clients and their pets, providing exceptional service from check-in to check-out. Ideal candidates will have customer service experience in veterinary or related fields and be able to multitask effectively in a high-energy environment.

Employees can expect a supportive culture, competitive paid time off, and a robust 401(k) plan with employer matching.

Qualifications

• Experience in customer service (veterinary, medical, pet care, or hospitality preferred).
• Comfortable multitasking in a busy, high-energy environment.
• Skilled in communication and conflict resolution.

Responsibilities

• Welcome clients and patients warmly, providing a positive first impression.
• Answer phones, respond to emails, and schedule appointments efficiently.
• Assist with check‑ins and check‑outs.

Skills

Customer service experience

Multitasking

Communication skills

Conflict resolution

Compassionate and empathetic

Job description

Are you a people‑person who thrives on making connections, solving problems, and supporting both pets and their families? At Hickory Pet Inn, we’re seeking someone wonderful to join us as a Client Service Representative.

What You’ll Do

• Welcome clients and patients warmly, providing a positive first impression
• Answer phones, respond to emails, and schedule appointments efficiently
• Assist with check‑ins and check‑outs
• Maintain accurate records and ensure all client information is up‑to‑date
• Help manage a clean, organized, and welcoming front desk area

Anticipated Schedule

This is a full‑time position.

Compensation

• Starting at $16.00/hour

What’s in It for You

At Hickory Pet Inn, we take care of our team in the same way we care for our patients—wholeheartedly. We offer:

• Supportive culture with social events & team‑building activities
• Competitive paid time off & holiday pay
• 401(k) plan with a strong employer match

Qualifications

• Experience in customer service (veterinary, medical, pet care, or hospitality preferred)
• Comfortable multitasking in a busy, high‑energy environment
• Skilled in communication and conflict resolution
• Compassionate, empathetic, and team‑oriented
• Excited to learn and grow within a supportive hospital setting

Application Instructions

Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

Apply today and help us continue delivering exceptional care at Hickory Pet Inn!