Client Service Representative

Metropolitan Veterinary Associates; Harmonville (PA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Supportive culture with social events

Competitive paid time off

401(k) plan with strong employer match

Job summary

Metropolitan Veterinary Associates in Harmonville is looking for a full-time Customer Service Representative. In this role, you will be the first point of contact for clients, ensuring a welcoming experience.

Your responsibilities include answering phones, scheduling appointments, and maintaining accurate records. The ideal candidate is experienced in customer service with strong communication and multitasking skills, and must thrive in a busy environment.

We offer a supportive culture, competitive paid time off, a 401(k) plan, and more!

Qualifications

• Experienced in customer service (veterinary, medical, pet care, or hospitality preferred).
• Comfortable multitasking in a busy, high-energy environment.
• Skilled in communication and conflict resolution.

Responsibilities

• Welcome clients and patients warmly, providing a positive first impression.
• Answer phones, respond to emails, and schedule appointments efficiently.
• Assist with check-ins and check-outs.
• Maintain accurate records and ensure all client information is up-to-date.
• Help manage a clean and organized front desk area.

Skills

Customer service experience

Communication skills

Conflict resolution

Ability to multitask

Empathy and compassion

Job description

What You’ll Do

As a CSR, you are often the first and last point of contact for our clients and play an essential role in ensuring a seamless experience. In this role, you will:

• Welcome clients and patients warmly, providing a positive first impression
• Answer phones, respond to emails, and schedule appointments efficiently
• Assist with check-ins and check-outs
• Maintain accurate records and ensure all client information is up-to-date
• Help manage a clean, organized, and welcoming front desk area

Anticipated Schedule

This is a full-time position

Compensation

• Starting at $16.00/hour

What’s in It for You

At Hickory Pet Inn, we take care of our team in the same way we care for our patients — wholeheartedly. We offer:

• Supportive culture with social events and team-building activities
• Competitive paid time off and holiday pay
• 401(k) plan with a strong employer match

Qualifications

• Experienced in customer service (veterinary, medical, pet care, or hospitality preferred)
• Comfortable multitasking in a busy, high-energy environment
• Skilled in communication and conflict resolution
• Compassionate, empathetic, and team-oriented
• Excited to learn and grow within a supportive hospital setting

Apply Today

Help us continue delivering exceptional care at Hickory Pet Inn!