Veterinary Client Care Coordinator | Front Desk & Support

COVE Animal Health; Whitemarsh Township (Montgomery County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Supportive culture

Paid time off & holiday pay

401k plan with employer match

Weekend Shift Differential

Job summary

Hickory Veterinary & Specialty Hospital in Plymouth Meeting, PA, is seeking a Client Service Representative to be the welcoming face of our emergency and specialty team. You’ll greet clients, answer phones, and help schedule appointments while guiding families through treatment plans and discharge instructions.

The role emphasizes clear, compassionate communication, teamwork with doctors and technicians, accurate records, and maintaining a clean, organized front desk.

Qualifications

• Experience in customer service, veterinary care, or hospitality preferred.
• Comfortable multitasking in a busy, high-energy environment.
• Skilled in clear, compassionate communication and handling emotional situations.

Responsibilities

• Welcome clients and patients warmly and provide a positive first impression.
• Answer phones, respond to emails, and schedule appointments.
• Assist with check-ins and check-outs for all services.
• Guide clients through treatment plans, billing, and discharge instructions.
• Maintain accurate patient records and keep client information up to date.
• Collaborate with doctors, technicians, and fellow CSRs to keep operations running smoothly.
• Provide clear, compassionate communication, especially in emergencies.
• Maintain a clean, organized front desk area.

Skills

Customer service

Communication

Conflict resolution

Empathy

Team player

Job description

Hickory Veterinary & Specialty Hospital in Plymouth Meeting, PA, is seeking a Client Service Representative to be the welcoming face of our emergency and specialty team. You’ll greet clients, answer phones, and help schedule appointments while guiding families through treatment plans and discharge instructions.

The role emphasizes clear, compassionate communication, teamwork with doctors and technicians, accurate records, and maintaining a clean, organized front desk.