Pet Clinic Client Service Coordinator

Banfield Pet Hospital; Hickory (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Generous Retirement Plans (401(k) and

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Associate Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Paid Parental Leave

Continuing Education Allowance

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital in Hickory, NC is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on wellness plans, assist with documentation and scheduling, and help drive client satisfaction and repeat visits.

Strong communication and multitasking are essential. Join a team that emphasizes exceptional client service and teamwork, with opportunities to grow through ongoing learning and

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and customer service skills.
• Ability to multi-task and stay organized.
• Experience with client education and wellness plans is a plus.

Responsibilities

• Greet clients and pets and ensure a welcoming visit.
• Educate clients about Optimum Wellness Plans and services.
• Assist with intake, records, and appointment scheduling.
• Support daily hospital operations and financial procedures.
• Promote hospital services to maximize productivity.

Skills

Leadership

Functional

Experience

Communication Skills

Client Service

Initiative

Integrity

Cooperativeness

Flexibility

Independence

Stress Tolerance

Time Management

Education

High School Diploma

Tools

MS Word

Excel

Microsoft Access

Outlook

Job description

Banfield Pet Hospital in Hickory, NC is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on wellness plans, assist with documentation and scheduling, and help drive client satisfaction and repeat visits.

Strong communication and multitasking are essential. Join a team that emphasizes exceptional client service and teamwork, with opportunities to grow through ongoing learning and