Client Service Representative

Applebrookinn Veterinary Center and Pet Resort; West Chester (Chester County); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Profit Sharing

401(k) (with a 4% employer match)

Paid Dental insurance

Paid Disability insurance

Paid Employee assistance program

Paid Health insurance for employee

Paid time off (accrued)

Paid Vision insurance

Company Parties

Starting pay is competitive and based…

Discounted veterinary care for pets'

Discounted Boarding and Daycare

Job summary

Applebrook Inn Veterinary Center and Pet Resort is a full service animal care facility located on almost 10 acres in West Chester, Pennsylvania. We are seeking a Client Care Specialist to coordinate communication between doctors, technicians, and clients.

The role requires excellent communication, problem solving, teamwork and compassion, with some night and weekend hours. In-person work, 35–40 hours per week, with a friendly, professional team environment.

Qualifications

• Basic computer skills to operate Windows and practice management systems.
• Knowledge of veterinary procedures and terminologies.
• Must be able to carry 50lbs.
• 1 year of Customer Service experience required.
• 1 year of Receptionist experience required; veterinary experience preferred.

Responsibilities

• Answer phone calls professionally and triage communications.
• Schedule appointments for both the veterinary center and pet resort.
• Enter medical data and manage client information.
• Process payments and reconcile end-of-day procedures.
• Maintain clean reception area and assist in care areas as needed.

Skills

Customer service

Reception

Phone etiquette

Communication

Teamwork

Organizational skills

Basic computer skills

Problem solving

Education

High school diploma or equivalent

Tools

Windows

Practice management systems

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• Wellness resources
• 401(k)
• Free uniforms
• Opportunity for advancement

Job description

Applebrook Inn Veterinary Center and Pet Resort is a full service animal care facility located on almost 10 acres in beautiful West Chester, Pennsylvania offering veterinary care, boarding, grooming, daycare and training services. We are looking for the right candidate to join our fast growing facility.

The Client Care Specialists primary duty is interacting with clients and coordinating communication between doctors, technicians, and the clients. Candidate must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Some night and weekend hours required.

Responsibilities include, but are not limited to

• Answer phone calls in a professional manner
• Triage communication based on importance
• Medical data entry
• Schedule all appointments for both the veterinary center and pet resort
• Effectively manage client flow from check in to check outVerify up to date client and patient information (i.e. vaccine records)
• Communication with clients regarding delays, and overall health and welfare of pets staying on property
• Work patiently with potentially distressed, frustrated or disgruntled clients in difficult situations
• Process payments and manage end of day procedures to reconcile discrepancies
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.

Requirements

• Basic computer skills sufficient to operate Windows and practice management systems
• Knowledge of veterinary procedures and terminologies is a must
• Must be able to carry 50lbs
• Passionate about animals
• Ability to relate with clients in a friendly, professional manner
• Excellent phone etiquette
• Exercise patience with clients
• Exceptional organizational skills
• Customer Service: 1 year (Required)
• Receptionist Experience: 1 year (Required)
• Veterinary Reception Experience (Preferred)

Hours per week

• 35-40

Benefits

• Profit Sharing
• 401(k) (with a 4% employer match)
• Paid Dental insurance
• Paid Disability insurance
• Paid Employee assistance program
• Paid Health insurance for employee
• Paid time off (accrued)
• Paid Vision insurance
• Company Parties
• Starting pay is competitive and based on relevant experience
• Discounted veterinary care for pets'
• Discounted Boarding and Daycare

Schedule

• Day shift
• Monday to Saturday (Rotating weekends)
• Overtime

Education

• High school or equivalent (Preferred)

Experience

• Customer Service: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Work Location

In person