Pet-First Veterinary Front Desk Specialist

XPrep Learning Solutions LLC; Vienna (VA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a total company match up t

Generous paid time off

Continuing education yearly allowance

Uniform allowance

Mental Health Resources

Company paid bonding leave

Job summary

Rarebreed Veterinary Partners in Vienna, VA is seeking a friendly Client Service Representative to be the first face clients meet. The role offers an hourly pay rate of $20–$22 and entails greeting clients, preparing patient files, handling communications, and managing financial records.

You will work alongside veterinary specialists to support pet parents, educate on basic care and products, admit patients, and process invoices.

Qualifications

• High school diploma or equivalent.
• Previous experience as Veterinary Receptionist/CSR preferred.
• Comfortable with the pace of a busy office.
• A team player with genuine compassion for pets and their people.

Responsibilities

• Answer a multi-line phone system quickly, professionally, and with a smile in your voice.
• Warmly greet clients and prepare patient files.
• Manage client correspondence and keep financial records up to date.
• Answer basic animal care questions and explain routine procedures.
• Educate clients on over-the-counter products like flea and tick prevention.
• Admit patients and handle medical records accurately.
• Prepare invoices and handle payment transactions.
• Relay phone, fax, and email messages promptly and accurately.

Skills

Phone etiquette

Client greetings

Record keeping

Pet care knowledge

Team player

Education

High school diploma or equivalent

Tools

Appointment software

Job description

Rarebreed Veterinary Partners in Vienna, VA is seeking a friendly Client Service Representative to be the first face clients meet. The role offers an hourly pay rate of $20–$22 and entails greeting clients, preparing patient files, handling communications, and managing financial records.

You will work alongside veterinary specialists to support pet parents, educate on basic care and products, admit patients, and process invoices.