Client Service Representative - Veterinary

AAVMP; Vienna, Northern (VA, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with match

Paid time off

CE yearly allowance

Uniform allowance

Mental health resources

Bonding leave

Pet care discounts

Pet diagnostics discounts

Pet food discounts

Pet insurance discounts

Job summary

Rarebreed Veterinary Partners in Vienna, VA seeks a Veterinary Client Service Representative to be the first friendly face for clients and patients. You will greet clients, manage files, and guide pet parents through care moments at the busy front desk.

You will gain exposure to advanced veterinary medicine, work alongside specialists, and grow in your career with mentorship and a strong benefits package.

Qualifications

• High school diploma or equivalent.
• Previous CSR/receptionist experience preferred.
• Ability to work in a busy office.
• Team player with compassion for pets and owners.

Responsibilities

• Answer a multi-line phone system quickly, professionally, and with a smile.
• Warmly greet clients and prepare patient files.
• Manage client correspondence and keep financial records up to date.
• Answer basic animal care questions and explain routine procedures.
• Educate clients on over-the-counter products like flea and tick prevention.
• Admit patients and handle medical records accurately.
• Prepare invoices and handle payment transactions.
• Relay phone, fax, and email messages promptly and accurately.

Skills

Reception experience

Team player

Compassion for pets & people

Adaptability

Education

High school diploma or equivalent

Job description

Veterinary Client Service Representative, Full Time

Veterinary Surgical Centers (VSC) - Vienna, VA

$20-22 hourly pay rate

Do you love pets and the people who love them? Veterinary Surgical Centers (VSC) is looking for a warm, organized Client Service Representative to be the first friendly face our clients and patients see. Our front desk is where our reputation for world‑class specialty medicine starts, and you'll guide pet parents through some of the biggest moments in their pet's care.

At our Vienna hospital, you'll have real exposure to advanced veterinary medicine across multiple disciplines, working alongside specialists every single day. That means more learning, more mentorship, and more room to grow into a lasting career in veterinary medicine. If you're the kind of person who brings a steady, reassuring presence to a busy front desk and treats every pet like it's your own, we'd love to meet you.

WHAT YOU'LL DO

• Answer a multi-line phone system quickly, professionally, and with a smile in your voice
• Warmly greet clients and prepare patient files
• Manage client correspondence and keep financial records up to date
• Answer basic animal care questions and explain routine procedures
• Educate clients on over‑the‑counter products like flea and tick prevention
• Admit patients and handle medical records accurately
• Prepare invoices and handle payment transactions
• Relay phone, fax, and email messages promptly and accurately

BENEFITS

• Our comprehensive benefit package includes:
• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off
• Continuing education yearly allowance for skills development
• Uniform allowance
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods
• Pet Insurance: Discounts available with our preferred vendor

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent
• Previous experience as a Veterinary Receptionist/CSR preferred
• Comfortable with the pace of a busy office
• A team player with genuine compassion for pets and their people

Rarebreed Veterinary Partners is a purpose‑driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team‑first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long‑overdue change in the industry. We're hyper‑focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.