Client Service Representative - Veterinary

XPrep Learning Solutions LLC; Vienna (VA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a total company match up t

Generous paid time off

Continuing education yearly allowance

Uniform allowance

Mental Health Resources

Company paid bonding leave

Job summary

Rarebreed Veterinary Partners in Vienna, VA is seeking a friendly Client Service Representative to be the first face clients meet. The role offers an hourly pay rate of $20–$22 and entails greeting clients, preparing patient files, handling communications, and managing financial records.

You will work alongside veterinary specialists to support pet parents, educate on basic care and products, admit patients, and process invoices.

Qualifications

• High school diploma or equivalent.
• Previous experience as Veterinary Receptionist/CSR preferred.
• Comfortable with the pace of a busy office.
• A team player with genuine compassion for pets and their people.

Responsibilities

• Answer a multi-line phone system quickly, professionally, and with a smile in your voice.
• Warmly greet clients and prepare patient files.
• Manage client correspondence and keep financial records up to date.
• Answer basic animal care questions and explain routine procedures.
• Educate clients on over-the-counter products like flea and tick prevention.
• Admit patients and handle medical records accurately.
• Prepare invoices and handle payment transactions.
• Relay phone, fax, and email messages promptly and accurately.

Skills

Phone etiquette

Client greetings

Record keeping

Pet care knowledge

Team player

Education

High school diploma or equivalent

Tools

Appointment software

Job description

Veterinary Client Service Representative, Full Time

Veterinary Surgical Centers (VSC) - Vienna, VA

$20-22 hourly pay rate

Do you love pets and the people who love them? Veterinary Surgical Centers (VSC) is looking for a warm, organized Client Service Representative to be the first friendly face our clients and patients see. Our front desk is where our reputation for world-class specialty medicine starts, and you'll guide pet parents through some of the biggest moments in their pet's care.

At our Vienna hospital, you'll have real exposure to advanced veterinary medicine across multiple disciplines, working alongside specialists every single day. That means more learning, more mentorship, and more room to grow into a lasting career in veterinary medicine. If you're the kind of person who brings a steady, reassuring presence to a busy front desk and treats every pet like it's your own, we'd love to meet you.

WHAT YOU'LL DO

• Answer a multi-line phone system quickly, professionally, and with a smile in your voice
• Warmly greet clients and prepare patient files
• Manage client correspondence and keep financial records up to date
• Answer basic animal care questions and explain routine procedures
• Educate clients on over-the-counter products like flea and tick prevention
• Admit patients and handle medical records accurately
• Prepare invoices and handle payment transactions
• Relay phone, fax, and email messages promptly and accurately

BENEFITS

• Our comprehensive benefit package includes:
• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off
• Continuing education yearly allowance for skills development
• Uniform allowance
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods
• Pet Insurance: Discounts available with our preferred vendor

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent
• Previous experience as a Veterinary Receptionist/CSR preferred
• Comfortable with the pace of a busy office
• A team player with genuine compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.