Veterinary Client Experience Specialist

VSC; Vienna (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Continuing education allowance

Mental health resources

Bonding leave

Pet discounts

Job summary

Veterinary Surgical Centers (VSC) in Vienna, VA, is seeking a client service representative to be the first friendly face for clients and patients. The role is full-time, with an hourly pay rate of $20–$22 and opportunities to grow in veterinary medicine.

You will handle front desk duties, greet clients, manage files, answers questions, and explain routine procedures. This position offers benefits including health insurance, retirement contributions, paid time off, and ongoing education.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Veterinary Receptionist/CSR preferred.
• Comfortable with the pace of a busy office.
• A team player with genuine compassion for pets and their people.

Responsibilities

• Answer a multi-line phone system quickly, professionally, and with a smile in your voice
• Warmly greet clients and prepare patient files
• Manage client correspondence and keep financial records up to date
• Answer basic animal care questions and explain routine procedures
• Educate clients on over-the-counter products like flea and tick prevention
• Admit patients and handle medical records accurately
• Prepare invoices and handle payment transactions
• Relay phone, fax, and email messages promptly and accurately

Education

High school diploma or equivalent

Job description

Veterinary Surgical Centers (VSC) in Vienna, VA, is seeking a client service representative to be the first friendly face for clients and patients. The role is full-time, with an hourly pay rate of $20–$22 and opportunities to grow in veterinary medicine.

You will handle front desk duties, greet clients, manage files, answers questions, and explain routine procedures. This position offers benefits including health insurance, retirement contributions, paid time off, and ongoing education.