Pet Concierge & Customer Experience Pro

Destination Pet, LLC; Fishers (IN); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC is seeking a Customer Service Representative at Pet Palace Fishers to warmly greet pet families and manage daily front-desk tasks with a focus on service excellence. You’ll handle phones, tours, and service upsells while maintaining clean, welcoming reception areas.

Join a pet-loving team committed to safety, professionalism, and outstanding guest experiences. Evening, weekend, and holiday availability is required; the role offers competitive hourly pay with tips and benefits.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their VIPs with a friendly, professional demeanor.
• Answering phones and multi-tasking with a smile.
• Touring new clients through the facility and promoting services.
• Maintaining up-to-date vaccination records for safety.
• Managing check-ins/check-outs with accuracy and courtesy.
• Handling cash and daily cash drawer with care.
• Responding to complaints with patience and professionalism.

Skills

Customer service

Phone support

Multiline phones

Communication skills

Retail experience

Professionalism

Education

High school diploma or equivalent

Job description

Destination Pet LLC is seeking a Customer Service Representative at Pet Palace Fishers to warmly greet pet families and manage daily front-desk tasks with a focus on service excellence. You’ll handle phones, tours, and service upsells while maintaining clean, welcoming reception areas.

Join a pet-loving team committed to safety, professionalism, and outstanding guest experiences. Evening, weekend, and holiday availability is required; the role offers competitive hourly pay with tips and benefits.