VIP Pet-Parent Concierge — Customer Service Pro

Destination Pet, LLC; Hilliard (OH); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay access

Job summary

Destination Pet, LLC is hiring a Customer Service Representative at Pet Palace Hillard to greet pet parents, handle phones, and guide clients through services with enthusiasm. You’ll balance check-ins, sales of services, and safety records while keeping a welcoming lobby and a calm, professional demeanor.

We value strong communication, a friendly attitude, and weekend/evening availability. Compensation starts at $13–$15 per hour DOE plus tips, with DailyPay access and benefits like Telehealth

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Strong communication skills across phone, in person, and email.
• Able to stay professional under pressure.
• Weekend and some evening availability required.

Responsibilities

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
• Answering phones with a smile in your voice and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file—because safety first.
• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.
• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
• Jumping in to support other team members whenever needed.
• Other duties as assigned.

Skills

People skills

Communication skills

Multiline phones

Customer service experience

Education

High school diploma or equivalent

Tools

Phone systems

Computer systems

Job description

Destination Pet, LLC is hiring a Customer Service Representative at Pet Palace Hillard to greet pet parents, handle phones, and guide clients through services with enthusiasm. You’ll balance check-ins, sales of services, and safety records while keeping a welcoming lobby and a calm, professional demeanor.

We value strong communication, a friendly attitude, and weekend/evening availability. Compensation starts at $13–$15 per hour DOE plus tips, with DailyPay access and benefits like Telehealth