Pet Clinic Front Desk Lead — Customer Care

University West Pet Clinic; Des Moines (IA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Paid time off

Paid holiday

Continuing education

Job summary

University West Pet Clinic is seeking a Front Office Coordinator to join our busy animal hospital in Des Moines. The position emphasizes excellent customer service, sharp communication, and a proactive approach to support veterinary care.

The role includes scheduling, medication handling, client communication, and front desk duties. Candidates should have a high school diploma, type at least 45 wpm, and be able to lift 35 lbs. Saturdays required.

Qualifications

• High school diploma, GED, or equivalent.
• Ability to type 45 words per minute or more.
• Ability to lift 35+ lbs.
• Customer service experience preferred, veterinary knowledge a plus but not required.
• Must be available Saturdays and varying hours.
• Must pass a routine background check and drug screen.

Responsibilities

• Schedule appointments and manage the appointment scheduler.
• Fill medications, prescription diets (up to 35 lbs) and other items.
• Communicate effectively with clients in various situations.
• Use computer/technology to retrieve records, print reports, and complete projects.
• Promote the hospital via social media accounts.
• Learn and apply knowledge of basic veterinary principals.
• Cash handling and discharge of patients through veterinary software.
• Maintain front desk/reception area and act as clinic face.

Skills

Customer service

Communication

Attention to detail

Time management

Learning mindset

Education

High school diploma/GED

Job description

University West Pet Clinic is seeking a Front Office Coordinator to join our busy animal hospital in Des Moines. The position emphasizes excellent customer service, sharp communication, and a proactive approach to support veterinary care.

The role includes scheduling, medication handling, client communication, and front desk duties. Candidates should have a high school diploma, type at least 45 wpm, and be able to lift 35 lbs. Saturdays required.