Front Desk Lead — Veterinary Receptionist & Ops Champion

Vetcelerator; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employee discounts

Growth opportunities

Job summary

Fleur Pet Hospital in Des Moines is seeking a Lead Veterinary Receptionist to own front desk operations and deliver a consistent, high-quality client experience from check-in to check-out.

You will manage phones, appointments, billing inquiries, and inventory, with a focus on teamwork and compassionate care for pets across Des Moines area.

This full-time role offers paid time off, holidays, employee discounts, and opportunities for growth within a caring, community-focused practice.

Qualifications

• Previous experience in a veterinary, medical, or high-volume customer service setting.
• Strong organizational and problem-solving skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Comfortable with computers, scheduling systems, and basic administrative tools.
• A professional, calm approach when handling client concerns.
• A genuine passion for animals and client care.

Responsibilities

• Serve as the primary point of contact for client service and front desk operations.
• Deliver a consistent, high-quality client experience from check-in to check-out.
• Answer phones, schedule appointments, and manage client communications.
• Oversee appointment flow and help maintain an efficient daily schedule.
• Assist with staff scheduling using Stripe.
• Order clinic supplies and pet food, and manage inventory levels.
• Enter invoices and maintain accurate financial and inventory records.
• Process payments and assist with billing inquiries.
• Keep the reception area clean, organized, and welcoming.

Skills

Customer service

Front desk

Multitasking

Communication

Tools

Stripe

Job description

Fleur Pet Hospital in Des Moines is seeking a Lead Veterinary Receptionist to own front desk operations and deliver a consistent, high-quality client experience from check-in to check-out.

You will manage phones, appointments, billing inquiries, and inventory, with a focus on teamwork and compassionate care for pets across Des Moines area.

This full-time role offers paid time off, holidays, employee discounts, and opportunities for growth within a caring, community-focused practice.