Lead Veterinary Receptionist at Fleur Pet Hospital

Vetcelerator; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employee discounts

Growth opportunities

Job summary

Fleur Pet Hospital in Des Moines is seeking a Lead Veterinary Receptionist to own front desk operations and deliver a consistent, high-quality client experience from check-in to check-out.

You will manage phones, appointments, billing inquiries, and inventory, with a focus on teamwork and compassionate care for pets across Des Moines area.

This full-time role offers paid time off, holidays, employee discounts, and opportunities for growth within a caring, community-focused practice.

Qualifications

• Previous experience in a veterinary, medical, or high-volume customer service setting.
• Strong organizational and problem-solving skills.
• Ability to multitask and stay composed in a fast-paced environment.
• Comfortable with computers, scheduling systems, and basic administrative tools.
• A professional, calm approach when handling client concerns.
• A genuine passion for animals and client care.

Responsibilities

• Serve as the primary point of contact for client service and front desk operations.
• Deliver a consistent, high-quality client experience from check-in to check-out.
• Answer phones, schedule appointments, and manage client communications.
• Oversee appointment flow and help maintain an efficient daily schedule.
• Assist with staff scheduling using Stripe.
• Order clinic supplies and pet food, and manage inventory levels.
• Enter invoices and maintain accurate financial and inventory records.
• Process payments and assist with billing inquiries.
• Keep the reception area clean, organized, and welcoming.

Skills

Customer service

Front desk

Multitasking

Communication

Tools

Stripe

Job description

Lead Veterinary Receptionist at Fleur Pet Hospital

Job Description:

Fleur Pet Hospital is a locally owned, full-service veterinary clinic dedicated to providing compassionate, high-quality care for pets and peace of mind for their families. Our team values kindness, respect, and teamwork. We treat each pet as our own and every client as a valued partner in their pet's health.

We're looking for an experienced, dependable Lead Receptionist to take ownership of our front desk operations. This role is ideal for someone who enjoys client interaction while also handling the behind-the-scenes responsibilities that keep a clinic running smoothly.

Fleur Pet Hospital is your trusted veterinarian providing wellness exams, emergency care, microchipping, vaccinations, dental care, and more for cats, dogs, rabbits, pocket pets, avians, and pot-bellied pigs in Des Moines, Indianola, Norwalk, Runnells, Altoona, Carlisle, Urbandale, and West Des Moines.

Located in the heart of Des Moines, we've been serving local families and their pets for decades. We're proud of our friendly atmosphere, high medical standards, and genuine connection with our community. Every team member plays a role in making our hospital a place clients and pets trust.

What You'll Do

• Serve as the primary point of contact for client service and front desk operations
• Deliver a consistent, high-quality client experience from check-in to check-out
• Answer phones, schedule appointments, and manage client communications
• Oversee appointment flow and help maintain an efficient daily schedule
• Assist with staff scheduling using Stripe
• Order clinic supplies and pet food, and manage inventory levels
• Enter invoices and maintain accurate financial and inventory records
• Process payments and assist with billing inquiries
• Keep the reception area clean, organized, and welcoming

What We're Looking For

• Previous experience in a veterinary, medical, or high-volume customer service setting
• Strong organizational and problem-solving skills
• Ability to multitask and stay composed in a fast-paced environment
• Comfortable with computers, scheduling systems, and basic administrative tools
• A professional, calm approach when handling client concerns
• A genuine passion for animals and client care

What We Offer

• Competitive pay based on experience
• Paid time off and paid holidays
• Employee discounts on veterinary services
• A supportive, team-oriented environment
• Opportunities for growth and increased responsibility