Front Office Coordinator

Star Valley Veterinary Clinic; Des Moines (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Various team and individual bonuses/in

Job summary

University West Pet Clinic in Des Moines, IA is seeking a Front Office Coordinator to join our busy animal hospital. You will be the first and last point of contact for clients, handling scheduling, records, and front desk duties with a focus on superior customer service.

The role requires strong communication, the ability to type at least 45 words per minute, a readiness to lift 35+ lbs, and availability on Saturdays. Veterinary software experience is a plus; training will be provided.

Qualifications

• High school diploma or GED required.
• Ability to type 45 words per minute or more.
• Ability to lift 35+ lbs.
• Customer service experience preferred; veterinary knowledge a plus.

Responsibilities

• Schedule appointments and manage appointment calendar.
• Fill medications and prescription diets as requested.
• Communicate with clients in various situations.
• Use veterinary software to retrieve records and print reports.
• Promote the hospital via social media accounts.

Skills

Customer service

Communication

Typing speed 45 wpm

Physical ability 35+ lbs

Education

High school diploma or GED

Tools

Veterinary software

Job description

Hospital Name: University West Pet Clinic

Job Type: Support Staff

Description & Requirements

University West Pet Clinic is a busy animal hospital looking for one more person to add to our team as a Front Office Coordinator (FOC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!

Responsibilities and Duties

Upholding our standards of care and customer service while also:

• Scheduling appointments and managing the appointment scheduler
• Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
• Communicating effectively with clients in various types of situations
• Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk/reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications and Skills

Everyone working with University West Pet Clinic embraces our high standards of customer service and veterinary care. Front Office Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.

REQUIREMENTS

Highschool diploma, GED, or equivalent. A bility to type 45 words per minute or more. A bility to lift 35+ lbs . Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week . Must pass a routine background check and drug screen .

FULL-TIME OPPORTUNITY INCLUDES:

• Health Insurance
• Various team and individual bonuses/incentives