Front Office Coordinator

NVA General Practice; Des Moines (IA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Uniform allowance

Paid time off

Paid holiday

Employee pet discounts

Continuing education

Job summary

University West Pet Clinic in Des Moines, IA is seeking a Front Office Coordinator to join our busy animal hospital. The role emphasizes excellent customer service, clear communication, and a passion for veterinary care.

Responsibilities include handling calls, scheduling, assisting veterinarians, processing medications, cash handling, and greeting clients. This position offers a part-time schedule (20–36 hours/week) with weekday and Saturday shifts and benefits such as health insurance, paid

Qualifications

• Highschool diploma, GED, or equivalent.
• Typing 45 words per minute or more.
• Ability to lift 35+ lbs.
• Customer service experience preferred.
• Veterinary knowledge or experience is a plus but not required.
• Available Saturdays in addition to varying hours throughout the week.
• Must pass a routine background check and drug screen.

Responsibilities

• Answering phone calls.
• Scheduling appointments and managing the appointment scheduler.
• Assisting veterinarians.
• Filling medications and products as requested.
• Communicating effectively with clients in various situations.
• Using the computer to retrieve records and print reports.
• Promoting the hospital on social media.
• Greet clients and act as the face of the clinic.

Skills

Customer service

Communication

Typing 45 wpm

Lifting 35+ lbs

Education

Highschool diploma or GED

Job description

University West Pet Clinic is a busy animal hospital looking for one more person to add to our team as a Front Office Coordinator (FOC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!

Responsibilities And Duties

• Answering phone calls
• Scheduling appointments and managing the appointment scheduler
• Assisting veterinarians
• Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
• Communicating effectively with clients in various types of situations
• Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk/reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications And Skills

Everyone working with University West Pet Clinic embraces our high standards of customer service and veterinary care. Front Office Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.

Requirements

Highschool diploma, GED, or equivalent. Ability to type 45 words per minute or more. Ability to lift 35+ lbs. Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week. Must pass a routine background check and drug screen.

Benefits

FULL-TIME OPPORTUNITY INCLUDES:

• Health Insurance
• Various team and individual bonuses/incentives
• 401(k)
• Uniform allowance
• Paid time off
• Paid holiday
• Employee pet discounts
• Continuing education

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 20 – 36 per week

Schedule

• Monday - Friday from 7am - 6pm
• Saturdays from 7am - 12pm
• Up to 10 hour shifts on weekdays